Kurt Geiger to reopen small number of stores in June with strict rules for trying on shoes

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Shoe retailer Kurt Geiger is reopening a small number of stores from June 1, it has confirmed.

The high street chain, which has been temporarily closed in line with Government lockdown rules, said it plans to reopen between 10 and 20 branches after carrying out a health and safety assessment.

The chain said it would cost the brand an additional £75,000 per store this year to operate with the new measures in place.

Shoppers will still be allowed to try on shoes but will be asked to wear disposable pop-socks provided by the retailer, or their own socks, and antibacterial gel (which will be available in stores) will be compulsory for people trying on shoes, the company said.

The retailer said shoes that are tried on will go into quarantine for 24 hours before another person can try them and all returned items will be handled with disposable gloves and will not be available for resale for at least 24 hours.

Chief executive Neil Clifford, who has suspended his salary, said: “Whilst we are obviously very keen to re-open our stores and return to serving our customers across the country, the health and safety of our teams and customers is our number one priority.

“As such, we will implement new health and safety procedures in all reopened stores which adhere to government guidelines and still allow for an enjoyable shopping experience.”

Kurt Geiger has not yet confirmed which branches will be opening next month.

Kurt Geiger’s shopping rules


  • All stores will have a maximum capacity, allowing one customer in per 15 sq m of space (double government guidelines)

  • Shoppers will be encouraged to queue outside to ensure the limit is never exceeded

  • Social distancing of two metres will be observed at all times

  • Antibacterial hand gels will be available in all stores

  • Increased frequency of hand washing will be encouraged with back-of-house signs

  • Anti-viral cleaning solutions will be used continually throughout the day to clean all surfaces, with particular attention to frequently-used devices such as chip and pin readers

  • Perspex screens will be installed at all cash desks to allow transactions to take place safely

  • Only card payments will be accepted with contactless strongly encouraged when possible

  • All Kurt Geiger team members will wear protective gloves and face masks whilst serving customers

  • PPE will be supplied to all staff

  • Store teams will be divided in two wherever possible following the government advice that ‘fixed teams or partnering’ is essential

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